Announcements
Dec 20th, 2024
Holiday Hours Notice: Toronto & Burlington Stores
In celebration of the festive season, we would like to inform you of our store hours:
Toronto Outlet
- Closed: Dec 24 - Dec 26, 2024 and Dec 31, 2024 - 2 Jan, 2025
- Reopens: Jan 7, 2025
Burlington Store
- Closed: Dec 25, 2024 and Jan 1, 2025
- Special Hours: Dec 24 & 31, 2024 (10:00 AM to 3:00 PM)
Shop online for holiday deals, and contact / visit Burlington Store for assistance while Toronto Outlet is closed.
Thank you for your understanding. Wishing you a Happy Holiday Season and a Joyful New Year!
Dec 6th, 2024
Important Notice: Shipment Delays Due to Canada Post Strike
Dear Customers,
We wanted to inform you that due to the ongoing Canada Post strike, which began on November 15th, we are experiencing significant delays in pickups and shipments. This disruption is affecting both our Canadian and U.S. operations, as cross-border shipping has been impacted by the overload on carrier services. While shipments within the U.S. are not currently affected, we anticipate longer shipping times during this busy holiday season.
Orders expected to ship between November 15th and the sale period may experience delays, and we are working on getting most orders shipped before the Christmas. Please note that certain brands, including are taking longer due to delays in cross-border transportation from the U.S and may not be able to ship before Christmas. We will advise ETA on your orders directly based on your specific item.
We greatly appreciate your patience and understanding as we work through these challenges.
Sep 24th, 2024
Notice: We Have Moved to Our New Toronto / Etobicoke Location!
Smartwheel's Toronto/Etobicoke store has officially relocated! As of September 24th, 2024, you can find us at our new address:
1460 The Queensway, Etobicoke, ON, M8Z 1S4 See More
Our main showroom, sales floor, and service center are fully operational at this location, offering the same sales, repairs (pick-ups and drop-offs), and warranty services you trust.
Thank you for your understanding and support during our transition!
Sep 6th, 2024
Notice: Shipment Delays Due to CN Strike
Dear Customers,
Please be advised that due to the ongoing CN Railway strike, shipments from British Columbia to Ontario are experiencing delays. This disruption is affecting our ability to deliver orders on time, on some of the products, arriving from this channel.
We apologize for any inconvenience this may cause and appreciate your understanding as we work through this situation. Our team is doing everything possible to minimize the delays and keep you informed about the status of your orders.
Thank you for your patience and continued support!
Sep 6th, 2024
Toronto / Etobicoke Store Notice: Emergency Relocation and New Business Hours
Toronto / Etobicoke Relocation Notice: Read Details & See New Business Hours (Effective September 10th)
Burlington Location: See New Business Hours
June 6th, 2024
Temporary Pause on Repair Requests for Out of Scope Brands
Due to the current busy season and backlog, we regret to inform you that we are temporarily unable to accept any repairs for out of scope brands brands at this time.
Out of Scope: Brands that we do not carry and sell. Not accepting any repairs out of scope until further notice.
Within the Scope: We will continue to accept repairs for the brands and products we carry, whether sold by us or not. Please note that there is currently an approximate turnaround time of 1-3 weeks for these repairs.
Warranty Repairs: For products sold by us and still within the warranty period, we remain dedicated to ensuring timely repairs.
We understand the importance of timely repairs and want to assure you that our team is working diligently to fulfill all repair orders as efficiently as possible. Your patience and understanding are greatly appreciated.
March 27th, 2024
Extended Seasonal Business Hours effective from April 15th, 2024
Please be informed that our Burlington and Toronto/Etobicoke locations will operate on extended seasonal hours effective April 15th, 2024.
Burlington Store Hours:
Effective from April 15th - September 30th.
Monday - Friday: 10AM - 6PM
Saturday: 11AM - 5PM
Sunday: Closed
Toronto / Etobicoke Store Hours:
Effective from April 15th - September 30th.
Tuesday - Friday: 11AM - 7PM
Saturday: 11AM - 5PM
Sunday - Monday - Closed
We appreciate your ongoing support and eagerly anticipate serving you during these extended hours.
Feb 26th, 2024
Nutcase and SixSixone Helmets Shipping Update
As the Helmet season is now here, we are learning that our most popular Nutcase and SixSixOne helmet brands have recently moved their central Supplychain Warehouse to USA and have closed their Canadian Distribution Center. This has caused some unexpected delays in restocking our supplies and fulfilling current orders at the moment. We are working to ship out all current orders as soon as possible but we anticipate about 2 to 4 weeks of delay before we can ship these orders.
Going forward all Out of Stock helmets that are backordered may be directly fulfilled form USA to our customers to maintain our standard shipping transit time of ~ 2. This change in Supplychain change from these 2 brands has also impact our flat rate cost of shipping within Canada to be slightly increase in order to cover import taxes as well as some designs may not be available anymore. New catalogues designs for 2024 are now available and will be offered as an alternate.
At Smartwheel we are always striving to provide fair and upfront shopping experience and we thank you all for your cooperation. If you have any specific question about your order, fee free to reach our Customer Support
Jul 8, 2023
Credit Card Payment Declining Update
We are experiencing problems at our checkout with some credit cards. We are currently working to resolve this. This issue is only for some types of cards so if you experience an issue, please use alternative payment method as follows.
Please use alternate Checkout via Paypal. NO ACCOUNT IS NEEDED.
Step 1: Click on Paypal Button and then Checkout by Paypal
Step 2: On the Next Paypal Popup screen, Login the Paypal account info if you have one, otherwise, Click on the below option to checkout without an account. Once you click this option, Paypal will not require nd account will prompt to enter card information directly. At the end, Payal may ask you to create an account and you can skip that if you wish and your order will be comeplted as normal.
