Warranty

Smartwheel Manufacturer Warranty Service & Support

Smartwheel offers easy warranty service process for all brands and products. Servicing the products and honoring manufacturer’s warranty is a part of our core values, as we feel no one should be left alone after their purchase. We go above and beyond and work in conjunction with manufacturers, so our customers have one stop experience rather than having to deal with manufacturers around the globe. Smartwheel carries forward the OEM manufacturer warranties and honors servicing under those guidelines at our Service Center.

All products sold at Smartwheel are QC passed at manufacturing level. However, each manufacturer offers unique warranty terms for their products and these warranties are specified in the warranty tab section of each product.

Warranty Terms and Conditions (Read More)

 

Easy Service Request Process

Step 1, Gather all necessary information required to submit your Service Request. Please provide original receipt and/or warranty document sheets. Electronic receipts, order confirmation emails are also considered valid proof of purchase and are required at the time-of-service request. (Problem description, diagnostic logs, product serial number, label record, pictures, and videos may be required to initiate a Service request)

Step 2, Please contact your local dealer or reseller where item was originally purchased from to arrange for service or warranty repair. Or Visit our Contact us page.

Step 3, Pack your item in original packaging and arrange to deliver to your local dealer or reseller. You may send items to our Service Center if purchased directly from Smartwheel

Step 4, Once your product is fixed, you will be notified about the return process or contact your local dealer or reseller to receive updates.